Old Linton prioritises quality. In order to maintain our high standard of care, it has become necessary to charge a gap fee. For a standard appointment lasting up to 15 minutes, we charge a gap fee of $40. For long appointments (up to 30 minutes), the out-of-pocket cost is $80. For appointments lasting over 30 minutes, the out-of-pocket cost increases. Please talk to our staff to learn more.

There is no gap fee for DVA card holders, recall appointments (for example, following up on test results), and children and young people under sixteen years of age.

You can make an appointment online via our online booking system, HotDoc. You are also most welcome to ring the Practice reception and make an appointment over the phone.   

BOOK APPOINTMENT

•  General Consultation
• Extended Consultation
• Psychotherapy
• Follow-Up Appointment
• Recalls
• Telehealth Consultation
• Department of Veterans' Affairs Reports
• Department of Veterans' Affairs Consultation
• New Patient Appointment
• Chronic Disease Management
• Mental Health Consultation
• Preventative Health Check
• Children’s Health Check
• Immunisations and Vaccinations
• Women's Health Consultation
• Men's Health Consultation
• Gender Affirming Care
• Skin Checks
• Minor Surgical Procedures
• Medication Reviews
• Pre-Employment Medicals
• Travel Health Consultation
• Antenatal and Postnatal Care
• Aged Care Consultation
• Nutritional and Dietary Advice
• Smoking Cessation Support
• Workplace Health Assessments
• Fitness to Drive Medicals
• Complex Pain Management Consultation
• Health Assessments for Over 75s
• Family Planning and Contraception Advice
• Sexual Health Consultation
• Palliative Care Consultation
• Pathology Services
• Weight Management Consultation

You can come in without an appointment, but please be mindful that it may take some time to see you. We will be pleased to fit you in with the first available doctor. If you have presented with a medical emergency, then you will of course be attended to as a priority.

There is no cancellation fee if you need to cancel your appointment. We understand that sometimes life gets in the way. We just ask that you provide us with as much notice as possible, so that the appointment can be offered to others.

Yes, Old Linton Medical Practice offers disabled parking spaces for our patients and visitors. These spaces are conveniently located in the private carpark behind the building, which can be accessed by the laneway.  If you require any assistance upon arrival, please do not hesitate to contact our reception team.

Yes, all doctors of our doctors, can utilise free interpreter services for all Medicare-eligible consultations. This service, funded by the Department of Social Services, provides a free phone interpreter available around the clock, every day of the year with TIS National Services.

Yes, it is possible to book an on-site interpreter for your appointment. This service is also free, but availability depends on the interpreters in your region on the day of the consultation. For the best results, we advise booking an on-site interpreter at least two weeks in advance.

Except for cancer and palliative care, our practice is now transitioning towards no longer prescribing medicines like opioid pain relief or sedating drugs:

• At your first appointment
• Without a proper assessment
• Over the long term (we will guide you toward safer and better options).

In the context of the ongoing COVID-19 pandemic, if you have cold and flu-like symptoms, we recommend that you make a telehealth appointment with us. This is necessary both for the safety of our patient base, and our staff.

If you start to have symptoms of a respiratory infection, taking a COVID-19 test is always recommended (click here to see the list of symptoms). If you have been a close or casual contact of a person with COVID-19, please book a telehealth appointment with us instead of an in-person appointment. If you must present to the surgery with cold and flu-like symptoms, please wear a mask. 

If you are unsure about whether or not you should book for an in-person appointment or a telehealth appointment, you are very welcome to ring the Practice reception and talk it through with us.

We strongly recommend that our patients be vaccinated! With some notice, we can help to vaccinate you. If you are interested in being vaccinated against COVID-19, please ring our Practice so that we can arrange a time that suits you. We usually set aside one day per month to deliver COVID-19 vaccinations. We try to arrange vaccination appointments for the same day so that we can minimise vaccine waste. 

For some services, such as pre-payment for telehealth, a doctor's review of a no-consult prescription or referral request, or the transfer of medical records, we may send you a payment link via email. 

Please speak with our reception team if you have any questions or concerns about using this method of payment.

We believe in maintaining open and clear lines of communication with our patients. Here’s how we handle communications:

Telephone Calls: Our surgery receives telephone calls during our regular business hours, which are from 9:00 AM to 1:00 PM, and 2:00 PM to 5:00 ,Monday through Friday. If you call during these hours, our dedicated staff will be available to assist you. 

Email Communications

Pre-Appointment Payment Links: To streamline the payment process for telehealth appointments, we may email patients a payment link prior to their appointment. This allows patients to complete payment conveniently and securely.

Important Information: With our patient’s consent, we may use email to send important information such as referrals or certain types of prescriptions. This ensures that patients have easy access to critical information related to their healthcare.

Limitations of Email Communications

Patient Requests: Please note that we do not offer email services for patient requests, appointments, updates, etc. This policy is in place to enhance privacy, confidentiality, and patient care.

Auto-replies: We reset our auto-replies daily to communicate our email handling policy. This ensures that patients receive this information more frequently and are aware of how we handle electronic communications.

In case of medical emergencies, please call emergency services on 000  immediately.

Please note that all communications are documented in your patient record to ensure continuity of care.

Our practice is committed to maintaining the privacy and security of patient health information. We adhere to strict policies and procedures to protect the confidentiality of our patients’ information. This includes secure storage, controlled access, and regular audits.

Your privacy is respected, and patient information is kept confidential. You can view our full privacy policy at reception or email us at privacy@oldlintonmedical.com.au for more information.

The principles of our policy include:

Confidentiality: We respect the privacy of our patients and keep their health information confidential.

Security: We use secure systems and practices to protect patient health information from unauthorized access, use, or disclosure.

Access: Patients have the right to access their health information and request corrections if necessary.

Compliance: We comply with all relevant laws and regulations regarding the management of patient health information.

Complaints are approached with empathy, and addressed by senior members of our staff. Contact us at complaints@oldlintonmedical.com.au for any questions regarding our complaints policy, or to make a complaint. External complaint avenues include: Health Quality and Complaints (the list is available on the Australian Commission on Safety and Quality in Health Care website) and the Office of the Australian Information Commissioner.